Privacy Policy

1. Introduction

NenaFi LLC (“NenaFi”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number
• Business Information: Business name, description, industry, services needed
• Project Details: Website requirements, timeline preferences, content materials
• Payment Information: Billing address and payment details (processed securely by third-party providers)

Information Automatically Collected

• Usage Data: Pages visited, time spent, browser type, device information
• Technical Data: IP address, browser settings, operating system
• Cookies: Essential cookies for website functionality and optional analytics cookies

3. How We Use Your Information

We use your information to:

• Provide and deliver our website development and hosting services
• Communicate with you about your project and provide customer support
• Process payments and manage billing
• Improve our services and website functionality
• Send important updates about your services or account
• Comply with legal obligations and protect our business interests
• With your consent, send marketing communications about our services

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us deliver our services (hosting providers, payment processors, email services)
• Business Partners: Domain registrars and other technology partners necessary for service delivery
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure hosting and database infrastructure
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Contact form submissions: 3 years after submission
• Client project data: 7 years after project completion
• Payment records: As required by tax and accounting laws
• Website analytics: 26 months (Google Analytics default)

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences and settings
• Analyze website usage and improve our services
• Provide personalized content and experiences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website and services may integrate with third-party services, including:

• Website hosting and deployment (Vercel)
• Email services (MXRoute)
• Content delivery and security (Cloudflare)
• Database and backend services (Supabase)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including using standard contractual clauses or ensuring the receiving country has adequate data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by email or through a notice on our website. The effective date at the top of this policy indicates when it was last revised.